Those in this industry are dealing with people at a very delicate time, (needless to say). It is especially important that families feel compassion and genuine care, not just somebody “selling them a product or service”. The compassion and care need to be genuine in true service. Most folks can feel when it is merely an act to attain more business.
In spiritual life, we are to serve others, not just take from them. Spiritual life does not only exist in the obvious ways of spiritual practice, but in all that we do including our work. Service will make you and the client feel good and adds good energy to our world … it is a win win!
Really being of service to our clients whether wholesale or retail is of the utmost importance to us. You will not find this type of workmanship or heartfelt service when you order your urns from an assembly line out of the country. I am quite sure you will not find a personal note in your delivery as we include to our clients. We enjoy connecting with our customers and share in their experience and hope to bring more joy, beauty, peace and compassion to their lives at a difficult time.
Whatever aspect of this industry you are in, please ask yourself if you are providing human connected, heart-felt service. Doing so will make a difference on so many levels.
For families enlisting the services of a professional during this challenging time, I encourage you to seek out those who will offer you genuine service. Arranging a funeral or memorial or making final preparation for a loved one is never easy, but working with people who care will definitely make a difference and help ease the process.
Below is what one of our recent customers had to say. This dear person was making arrangements for his own service to be held in 6 months. We found it very touching to work with Michael and admire his strength and composure.
Michael, Lexington, Kentucky
“Your gift to me arrived today. Yes, I paid a fee for an urn, and the pictures are good, but I am in awe at the beauty of this piece. There is a lot of love in that piece. The natural beauty and the way you brought out the grain, well it’s art!
I have decided that after my family spreads my ashes, in a location that my daughter and I have many happy memories of in Hawaii. I am going to donate this piece to my home town church in Michigan. When my father’s ashes we placed in the hole in the memorial garden, they were simply dumped from a plastic bag. Your treasure will become available to any member of the church who would like to use it. Your gift to me will go on giving.”
Thank you so much for sharing your work with my family!
We at Appalachia Urns encourage quality product & Service…not just labor.
